Refund & Return Policy

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a return:

• The item must be unused, unbuilt, and in the same condition that you received it.
• The product must be in its original packaging, including all sealed plastic bags, instruction manuals, stickers, and box accessories.
• You must provide a receipt, order number, or proof of purchase.

Please note: Items returned in damaged original packaging, with missing parts, or showing signs of assembly may not be eligible for a full refund.

2. How to Initiate a Return

Please do not send your purchase back to the manufacturer or warehouse address without contacting us first. Unsolicited returns will not be accepted. To start a return:

• Contact our customer support team at support@cleverbricks.shop with your order number and the reason for the return.
• If your return is accepted, we will send you instructions on how and where to send your package.
• Pack the item securely in its original packaging along with all included materials.

3. Return Address & Shipping Costs

Approved returns must be shipped directly to our official Returns Center:

• CleverBricks Returns Department
• Baitursynov street 138, apt. 73
• Almaty, 050000
• Kazakhstan
• (Operating entity: IE "Nova Trade")
• Phone: +7 707 922 3795

Return Shipping Fees: Customers are responsible for paying their own return shipping costs, unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items received). Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a valid tracking number. Non-Refundable Costs: Original shipping fees paid at checkout (if any) are non-refundable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your item is defective, damaged in transit, or if you received the wrong item:

• Contact us within 7 days of delivery at support@cleverbricks.shop.
• Include your order number and attach clear photos/videos of the damaged item, outer packaging, and shipping label.
• Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

5. Missing Pieces

Due to the nature of building block sets, missing parts can occasionally occur. If your set is missing specific pieces:

• Contact us at support@cleverbricks.shop with your order number and details (or part numbers from the instruction manual) of the missing pieces.
• We will dispatch replacement pieces directly to you free of charge.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately at support@cleverbricks.shop.

• Before Dispatch: Orders canceled before they are processed and shipped will receive a 100% full refund.
• After Dispatch: If your order has already been dispatched, it cannot be canceled in transit. You will need to wait for the package to arrive and follow our standard 30-day return process.

7. Refund Process & Timelines

The refund process works as follows:

• Inspection: Once your returned package is received at our Returns Center, our team will inspect the item within 2–4 business days.
• Approval Notification: We will notify you via email whether your refund has been approved or rejected based on the condition of the returned product.
• Refund Issuance: If approved, your refund will be processed automatically to your original payment method (e.g., credit card, debit card).
• Processing Time: Please allow 5 to 10 business days for your bank or credit card issuer to post the refunded amount to your account balance.

8. Exchanges

The fastest way to exchange an item is to return the item you have following the steps above, and once the return is accepted, make a separate purchase for the new item.

9. Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned:

• Gift cards and downloadable digital items.
• Items marked as "Final Sale" or clearance items.
• Products that have been fully or partially assembled.

10. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our team:

• Brand Name: CleverBricks
• Operating Entity: IE "Nova Trade"
• Email: support@cleverbricks.shop
• Phone: +7 707 922 3795
• Registered Address: Shagabutdinova street 103, apt. 40, Almaty, Kazakhstan
• Returns Address: Baitursynov street 138, apt. 73, Almaty, 050000, Kazakhstan