Shipping & Delivery Policy
1. Order Processing Time
All orders are processed within 1 to 5 business days after payment confirmation. Products are shipped directly from our international fulfillment centers and logistics partners.
Processing times may be slightly extended during public holidays, promotional events, or high-demand seasons. If your order experiences a significant processing delay, our team will notify you via email.
2. Shipping Destinations
We ship worldwide to most countries. However, due to international courier restrictions or local customs regulations, certain remote regions may not be eligible for delivery. If we are unable to process shipping to your address after an order is placed, you will be notified immediately and issued a full refund.
3. Estimated Delivery Times
Estimated shipping times depend on the destination country, local postal networks, and customs procedures:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7 – 20 business days |
| Europe & UK | 7 – 20 business days |
| Canada | 10 – 25 business days |
| Australia & New Zealand | 8 – 20 business days |
| Asia | 5 – 15 business days |
| Rest of the World | 10 – 30 business days |
Please note: These delivery times are estimates and cannot be guaranteed. Local customs inspections or seasonal carrier congestion may cause minor delays beyond our control.
4. Shipping Costs
Shipping fees are calculated transparently at checkout based on package weight, dimensions, and delivery destination. Any active free shipping promotions or discounted flat rates will automatically apply during checkout.
5. Order Tracking
Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 2 to 5 business days for tracking information to synchronize across international carrier systems.
6. Customs, Import Duties & Taxes
International shipments may be subject to import duties, local taxes (such as VAT/GST), and customs handling fees determined by your destination country's government. These charges are the sole responsibility of the recipient. CleverBricks is not responsible for delays caused by local customs inspections.
7. Multiple Packages
To ensure faster delivery, items from the same order may occasionally be dispatched in separate packages from different fulfillment hubs. In such cases, you will receive individual tracking numbers for each shipment.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping details at checkout. If an incorrect address is provided, we cannot guarantee delivery, and reshipment costs will be charged to the customer. Please review your address carefully before completing your purchase.
9. Lost, Delayed, or Damaged Items
- Delayed or Lost Packages: If your shipment is significantly delayed or appears lost, please contact us so we can open an investigation with the logistics provider.
- Damaged Goods: If your order arrives damaged, please report it to us within 7 days of delivery at support@cleverbricks.shop with your order number and photo evidence of the outer packaging and damaged contents.
10. Contact Us
If you have any questions or require updates regarding your shipment, please reach out to our support team:
- Email: support@cleverbricks.shop
- Response Time: We aim to reply to all inquiries within 24–48 business hours.